Customer Experience Agent

A.P. Moller - Maersk

Vietnam
End-to-end shipment process management
Customer issue resolution
Stakeholder engagement
Manages end-to-end shipment process in compliance with relevant company procedures and agreements with the customer

Job Summary

  • Manages end-to-end shipment process in compliance with relevant company procedures and agreements with the customer.
  • You will be the primary point of contact for key customers, ensuring smooth execution of the end-to-end logistics lifecycle.
  • Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Matching Summary

Manages end-to-end shipment process in compliance with relevant company procedures and agreements with the customer.

Skills & Requirements

Must-have

  • end-to-end shipment process management
  • customer issue resolution
  • stakeholder engagement
  • voice of customer focus
  • service delivery excellence

Nice-to-have

  • continuous improvement mindset
  • strong relationship building
  • energetic and self-initiated talent
  • diversity and inclusion advocate

Key Requirements

  • 01-03 years experience
  • Supply Chain Management / Operation Management / Customer Experience
  • freight forwarding and logistics industries
  • Native Vietnamese
  • Professional English level

Work Rights

Not specified

Tailored Resume

Cover Letter