Customer Success Manager, Mid Market - Wunderkind (formerly Bouncex) - New York, Ny

Wunderkind (formerly Bouncex)

New York, NY, US
Base: $60,000-$92,000; bonus/equity: not specified...
On-site
2+ years experience in customer success
Consultative client management approach
Strong communication and eq skills
The role involves owning the customer lifecycle from strategy development to renewal for Mid-Market clients

Job Summary

  • The role involves owning the customer lifecycle from strategy development to renewal for Mid-Market clients.
  • Candidates must partner with service teams to delegate work and deliver excellent client outcomes while acting as a trusted advisor.
  • The company offers exceptional benefits including generous PTO, weekly catered lunches, and internal coaching programs.

Matching Summary

The role involves owning the customer lifecycle from strategy development to renewal for Mid-Market clients.

Salary

Base: $60,000-$92,000; Bonus/Equity: Not specified; Benefits: Generous PTO, National Holiday closures, Summer Fridays, Parental Leave

Skills & Requirements

Must-have

  • 2+ years experience in customer success
  • Consultative client management approach
  • Strong communication and EQ skills

Nice-to-have

  • Entrepreneurial spirit with humility
  • Experience with email service providers
  • Success in fast-paced demanding environments

Key Requirements

  • 2+ years experience in customer success or account management
  • Ability to project manage multiple client relationships
  • Track record of impacting business growth

Work Rights

Not specified

Tailored Resume

Cover Letter