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Farnell Farnell, an Avnet company, is seeking a Returns Manager to oversee and improve their returns operation, ensuring excellent customer service. The role requires a hands-on leader with experience in returns, customer service, and logistics, who is data-driven and focused on continuous improvement.
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Job Summary
The role involves taking ownership of the returns operation to deliver an excellent customer experience within a global technology distribution company.
Candidates will be responsible for overseeing day-to-day performance, analyzing metrics to identify trends, and championing continuous improvement initiatives.
The position offers a supportive team environment with comprehensive training, an enhanced pension scheme, and health care benefits.
Matching Summary
Match Score: 75
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Farnell Farnell, an Avnet company, is seeking a Returns Manager to oversee and improve their returns operation, ensuring excellent customer service. The role requires a hands-on leader with experience in returns, customer service, and logistics, who is data-driven and focused on continuous improvement.
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Salary
Competitive salary package; Benefits: Enhanced pension matched up to 8%; Health Care Scheme (Simply Health)
Skills & Requirements
Must-have
Proven experience in returns operations
Strong understanding of end-to-end processes
Continuous improvement mindset delivery
Ability to interpret data and translate insight
Nice-to-have
Commercial awareness and business goals alignment
Passionate about continuous improvement
Comfortable working cross-functionally with stakeholders
Key Requirements
4+ years relevant experience in returns or logistics
Degree-level education or equivalent practical experience