Managed Infrastructure Manager

KDDI ASIA PACIFIC PTE. LTD.

Singapore, Singapore
Not specified (assumed to be on-site based on location)
10-15 years it industry experience
5 years managerial experience
Technical support management
KDDI ASIA PACIFIC PTE. LTD. is seeking a Managed Infrastructure Manager in Singapore, focusing on case management, internal coordination, and incident response. The ideal candidate has extensive experience in IT and technical support management, strong leadership skills, and a background in telecom environments

Job Summary

  • The role involves assessing incoming cases, engineering assignments, and monitoring resolution progress for managed infrastructure.
  • Candidates must lead incident response efforts, handle customer complaints professionally, and manage complex escalations across departments.
  • Responsibilities include defining KPIs, conducting staff appraisals, and driving digital transformation initiatives to enhance customer experience.

Matching Summary

Match Score: 85

KDDI ASIA PACIFIC PTE. LTD. is seeking a Managed Infrastructure Manager in Singapore, focusing on case management, internal coordination, and incident response. The ideal candidate has extensive experience in IT and technical support management, strong leadership skills, and a background in telecom environments.

Skills & Requirements

Must-have

  • 10-15 years IT industry experience
  • 5 years managerial experience
  • Technical support management
  • Cross-functional team leadership
  • Customer-facing role experience
  • KPI planning and staff performance management

Nice-to-have

  • Carrier network architecture experience
  • Telecom delivery environment background
  • Digital transformation project drive
  • Service and product design contribution

Key Requirements

  • Bachelor's degree in IT or Engineering
  • 10-15 years of IT industry experience
  • Minimum 5 years of managerial experience
  • After-hours remote coordination availability

Work Rights

Not specified

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