Supervisor, Service I

GEICO

Tampa, Florida, USA
$72,000 - $96,000; not specified; not specified py
Fully remote
Customer service supervisor
Team mentoring and coaching
Handling escalated calls
GEICO is seeking a Customer Service Supervisor for their Tampa, Florida office, offering a salary range of $72,000 - $96,000. The role involves mentoring a team of Customer Service Representatives, handling escalated calls, and ensuring high-quality service delivery while working in a supportive and inclusive culture

Job Summary

  • As a Customer Service Supervisor, you’ll mentor, coach, and develop a team of 8-10 Customer Service Representatives.
  • You’ll play a vital role in the company’s success by helping your team provide expert insurance advice to our customers, handling escalated calls in order to work towards resolution, and completing regular audits to ensure your team is providing excellent service and meeting performance goals.
  • GEICO offers a career where you can learn, grow, and thrive through personalized development programs, industry-leading training, and career mentorship.

Matching Summary

Match Score: 85

GEICO is seeking a Customer Service Supervisor for their Tampa, Florida office, offering a salary range of $72,000 - $96,000. The role involves mentoring a team of Customer Service Representatives, handling escalated calls, and ensuring high-quality service delivery while working in a supportive and inclusive culture.

Salary

$72,000 - $96,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer Service Supervisor
  • Team Mentoring and Coaching
  • Handling Escalated Calls
  • Performance Audits
  • Insurance Industry Updates

Nice-to-have

  • Solution-oriented mindset
  • Passion for excellent customer service
  • Continuous life learners
  • Promote-from-within culture
  • Enthusiasm and attention to detail

Key Requirements

  • Prior supervisory experience required
  • Experience managing remote associates preferred
  • Outstanding customer service skills
  • Solid computer, grammar, and multi-tasking skills
  • Highly effective communication and presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter