Its Sr Technology Support Specialist

Doral Acura

Temple Terrace, FL, US
Base: $70,000-$105,000 annually; starting pyy anti...
Onsite
8+ years of it support experience
Troubleshoot windows and apple systems
Manage major incidents and escalations
Doral Acura is seeking a Senior Technology Support Specialist to provide Tier 2 technical support across multiple dealership locations in Florida. The role focuses on troubleshooting hardware and software issues while ensuring exceptional customer service, with an emphasis on ITIL methodologies and process improvement

Job Summary

  • This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide while serving as an escalation point for VIP support.
  • The position requires frequent communication with senior executives, vendors, and store personnel to resolve hardware, software, networking, and telephony issues.
  • Candidates will benefit from best-in-class industry benefits including medical, dental, vision, 401(k), and employee stock purchase plans.

Matching Summary

Match Score: 85

Doral Acura is seeking a Senior Technology Support Specialist to provide Tier 2 technical support across multiple dealership locations in Florida. The role focuses on troubleshooting hardware and software issues while ensuring exceptional customer service, with an emphasis on ITIL methodologies and process improvement.

Salary

Base: $70,000-$105,000 annually; Starting pay anticipated at $70,000-80,000; Benefits: Medical, Dental, Vision, 401(k)

Skills & Requirements

Must-have

  • 8+ years of IT support experience
  • Troubleshoot Windows and Apple systems
  • Manage Major Incidents and escalations
  • Strong problem-solving and critical thinking skills
  • Willingness to travel for onsite support

Nice-to-have

  • Experience in retail automotive industry
  • ITIL certification preferred
  • Ability to innovate and automate processes
  • Mentoring and training team members
  • Bachelor's degree in IT or related field

Key Requirements

  • 8+ years of IT support experience
  • High School graduate or equivalent required
  • 18 years or older required
  • ITIL certification preferred
  • Bachelor's degree in IT preferred

Work Rights

Not specified

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