Customer Banking Specialist - Newtown

Commtq

Newtown, Australia
Part-time (16 hours per week, specific schedule provided)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a part-time Customer Banking Specialist for their Newtown branch, where the role involves providing comprehensive customer service and support for banking needs. The ideal candidate will possess exceptional communication skills and experience in customer service, particularly within financial services

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products, and complete Financial Health Checks to assess customers’ financial needs.
  • We are interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 75

CommBank is seeking a part-time Customer Banking Specialist for their Newtown branch, where the role involves providing comprehensive customer service and support for banking needs. The ideal candidate will possess exceptional communication skills and experience in customer service, particularly within financial services.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Provide effective solutions
  • Champion processes and procedures

Nice-to-have

  • Financial wellbeing focus
  • Holistic customer solutions
  • Interest in career growth
  • Support Aboriginal and Torres Strait Islander Peoples

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Act with integrity
  • Place customer at the centre
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter