Job Summary

• This position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns.
• The Customer Care Specialist is able to independently follow standardized workflows as defined by the organization.
• The Customer Care Specialist is not only responsible for ensuring a positive customer interaction, but will also ensure that benefits/coverage, prior authorization and documentation is correctly obtained which will allow Insulet to successfully collect revenue.

Matching Summary

Skills & Requirements

Key Requirements

• Call center/customer service experience required
• Associates degree or equivalent combination of education and experience preferred
• Relevant call center, reimbursement, healthcare related customer service experience and pharmacy technician license/experience preferred
• Knowledge of medical device reimbursement from a manufacturer or DME perspective preferred
• Knowledge of managed care industry preferred
• Knowledge of diabetes and experience supporting customers with diabetes preferred

Work Rights