Lead Client Care Advisor (lead Receptionist)

Vet4Life

Teddington, , GB
Base: up to £29,000 depending on experience; bonus...
Onsite
Leadership experience
Reception or client care experience
Cash handling and till operation
Vet4Life is a modern, well-established first-opinion small animal practice with three sites and RCVS accreditation, committed to exceptional client care and clinical standards

Job Summary

  • Vet4Life is a modern, well-established first-opinion small animal practice with three sites and RCVS accreditation, committed to exceptional client care and clinical standards.
  • The role involves leading client care teams, managing client feedback, enforcing service standards, and supporting staff development through training and appraisals.
  • Benefits include 5 weeks holiday plus bank holidays and birthday leave, career progression opportunities, staff discounts, wellness programs, and a comprehensive pension scheme.

Matching Summary

Vet4Life is a modern, well-established first-opinion small animal practice with three sites and RCVS accreditation, committed to exceptional client care and clinical standards.

Salary

Base: Up to £29,000 depending on experience; Bonus/Equity: Not specified; Benefits: 5 weeks holiday plus bank holidays and Birthday Leave, career progression, staff discounts, life assurance, enhanced sickness pay, pension scheme, wellness program

Skills & Requirements

Must-have

  • Leadership experience
  • Reception or client care experience
  • Cash handling and till operation
  • Strong administration and organisation skills
  • Flexible work location within Southwest London
  • IT skills including Word, Excel and Outlook

Nice-to-have

  • Empathy and client relationship building
  • Motivational leadership and team morale boosting
  • Professional development and career progression focus
  • Work–life balance with structured rota
  • Inclusive and diverse workplace culture
  • Participation in social team activities

Key Requirements

  • Leadership experience
  • Reception or client care experience
  • Cash handling and till operation
  • IT proficiency in Word, Excel and Outlook
  • Flexible to work across multiple clinics in Southwest London

Work Rights

Not specified

Tailored Resume

Cover Letter