Workplace Ambassador

JLL

Kuala Lumpur, Malaysia
Customer-centric experience
Workplace issue resolution
Service provider management
This position is responsible for creating a Customer-Centric Experience for the Guest within their assigned portfolio, with the focus on providing outstanding Experience in the Workplace

Job Summary

  • This position is responsible for creating a Customer-Centric Experience for the Guest within their assigned portfolio, with the focus on providing outstanding Experience in the Workplace.
  • The role acts as an embedded point of contact for the Client (“GRE”) team regarding Workplace activities at a Site level, and supports account initiatives by driving consistent implementation and delivery through nudge behaviors.
  • You will mostly find me in the community lounge helping with services with the tea lady, mingling with community members and also ensuring everything is available, cups / glasses etc. are ready for use, and generally everything is clean and tidy.

Matching Summary

This position is responsible for creating a Customer-Centric Experience for the Guest within their assigned portfolio, with the focus on providing outstanding Experience in the Workplace.

Skills & Requirements

Must-have

  • Customer-centric experience
  • Workplace issue resolution
  • Service provider management
  • Occupant engagement
  • Proactive relationship building
  • Data analysis for improvement

Nice-to-have

  • Hospitality acumen
  • Teamwork and cooperation
  • Agile and dynamic team
  • Continuous improvement mindset
  • Problem-solving on the fly

Key Requirements

  • 3 - 5 years’ experience
  • Hospitality / Flight Attendant / Events Management / Serviced Office background
  • Fluent in English (verbal and written)
  • Strong PC literacy and proficiency in MS Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter