(can) Senior Analyst, Program Management - Market Researcher

Walmart

Mississauga, ON, Canada
Base: $74,000.00 - $101,750.00; bonus/equity: not ...
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Bilingual english and french fluency
3+ years community or panel operations experience
Experience moderating online communities
** Walmart is seeking a Senior Analyst in Program Management to oversee operations and member experience for its Spark Community Panel, focusing on recruitment, engagement, and community health. The ideal candidate will have experience in community operations, be fluent in English and French, and possess strong communication and operational skills. **

Job Summary

  • This role is critical for maintaining a positive environment and driving growth within the Spark Community Panel before and after the app launch.
  • The successful candidate will oversee recruitment strategies, manage reward distribution, and ensure transparent governance to maintain community integrity.
  • Key success metrics include high member satisfaction (CSAT/NPS), low churn rates, accurate gift card fulfillment, and strong segment coverage.

Matching Summary

Match Score: 75

** Walmart is seeking a Senior Analyst in Program Management to oversee operations and member experience for its Spark Community Panel, focusing on recruitment, engagement, and community health. The ideal candidate will have experience in community operations, be fluent in English and French, and possess strong communication and operational skills. **

Salary

Base: $74,000.00 - $101,750.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual English and French fluency
  • 3+ years community or panel operations experience
  • Experience moderating online communities
  • Process design and SOP development
  • Data-driven decision making with metrics

Nice-to-have

  • Experience with gift card incentive programs
  • Familiarity with CRM and ticketing tools
  • Background in market research insights panels
  • Vendor partnership management skills
  • Workflow automation expertise

Key Requirements

  • University degree required
  • Must be bilingual in English and French
  • 3+ years of relevant operational experience

Work Rights

Not specified

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