Customer Banking Specialist - Kew

CommBank

Kew, Australia
Predetermined schedule with specific hours (monday 9:30 am - 4 pm, tuesday 9:30 am - 4 pm, wednesday 11 am - 4 pm, thursday 11 am - 4 pm, friday 9:30 am - 4 pm).
Exceptional customer service delivery
Articulate financial terms clearly
Ask right questions find solutions
CommBank is seeking a Customer Banking Specialist for their Kew branch, responsible for delivering exceptional customer service and supporting clients with their banking needs. The role involves engaging with customers on financial products, conducting financial health checks, and providing effective solutions in a retail banking environment

Job Summary

  • As the Customer Banking Specialist in our Kew Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products, and complete Financial Health Checks to assess customers’ financial needs.
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options, problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for their Kew branch, responsible for delivering exceptional customer service and supporting clients with their banking needs. The role involves engaging with customers on financial products, conducting financial health checks, and providing effective solutions in a retail banking environment.

Skills & Requirements

Must-have

  • exceptional customer service delivery
  • articulate financial terms clearly
  • ask right questions find solutions
  • champion processes procedures
  • work in busy retail environment

Nice-to-have

  • interest in building career
  • improving financial wellbeing
  • holistic solutions for customers

Key Requirements

  • Proven experience delivering exceptional Customer Service
  • Excellent communication skills
  • Ability to ask the right questions
  • Ability to work in a busy, commercial and driven retail environment

Work Rights

Not specified

Tailored Resume

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