Customer Service Manager - Qld

TEXTRON eAVIATION Inc

On-site
Customer service operations
Team leadership and development
Performance metrics and reporting
Manage and lead customer service operations to ensure high levels of customer satisfaction

Job Summary

  • Manage and lead customer service operations to ensure high levels of customer satisfaction.
  • Develop and implement strategies to improve service delivery and operational efficiency.
  • Foster a positive and productive team environment focused on customer excellence.

Matching Summary

Manage and lead customer service operations to ensure high levels of customer satisfaction.

Skills & Requirements

Must-have

  • customer service operations
  • team leadership and development
  • performance metrics and reporting
  • stakeholder communication and engagement

Nice-to-have

  • problem-solving and conflict resolution
  • continuous improvement initiatives
  • building strong customer relationships

Key Requirements

  • Proven experience in customer service management
  • Leadership and team management skills
  • Strong communication abilities

Work Rights

Not specified

Tailored Resume

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