Customer Solutions Associate - Bilingual (spanish)

PRA Group

Jackson, TN, United States
Bilingual spanish communication
Customer needs assessment
Account resolution implementation
Works with customers to assess customer needs to determine and implement individualized account resolution

Job Summary

  • Works with customers to assess customer needs to determine and implement individualized account resolution.
  • Complies with all aspects of the Fair Debt Collection Practices Act (FDCPA), other regulatory requirements and company policies and procedures.
  • This position operations on a rotating schedule designed to support business coverage needs.

Matching Summary

Works with customers to assess customer needs to determine and implement individualized account resolution.

Skills & Requirements

Must-have

  • Bilingual Spanish communication
  • Customer needs assessment
  • Account resolution implementation
  • Regulatory compliance adherence
  • Rotating shift availability

Nice-to-have

  • Positive company brand promotion
  • Peer-to-peer mentoring
  • Sharing best practices

Key Requirements

  • High School Diploma or equivalent
  • 1+ years recent consecutive work history
  • Familiarity with FDCPA and FCRA
  • Ability to complete required company trainings

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter