Patient Experience Specialist

AdventHealth

Winter Park, Florida, United States
Base: $20.97 - $38.99; bonus/equity: not specified...
Not specified (assumed full time onsite)
Exceptional organizational skills
Strong communication and training skills
Microsoft office suite proficiency
AdventHealth is seeking a Patient Experience Specialist in Winter Park, Florida, to engage with patients and ensure their needs are addressed effectively. The role involves managing sensitive issues, providing service recovery, and improving patient satisfaction through effective communication and problem-solving

Job Summary

  • The role involves engaging in daily contact with patients, physicians, and employees to handle sensitive issues and ensure satisfaction.
  • AdventHealth offers comprehensive benefits from day one including medical, dental, vision, life insurance, and 4 weeks of paid parental leave.
  • The specialist must demonstrate the ability to maintain good relationships face-to-face and over the phone using diplomacy and tact.

Matching Summary

Match Score: 85

AdventHealth is seeking a Patient Experience Specialist in Winter Park, Florida, to engage with patients and ensure their needs are addressed effectively. The role involves managing sensitive issues, providing service recovery, and improving patient satisfaction through effective communication and problem-solving.

Salary

Base: $20.97 - $38.99; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life, Disability, PTO, 403-B, Paid Parental Leave

Skills & Requirements

Must-have

  • Exceptional organizational skills
  • Strong communication and training skills
  • Microsoft Office Suite proficiency
  • Conflict management capabilities
  • Swift decision-making abilities

Nice-to-have

  • Diplomacy and tact in interactions
  • Experience in customer service
  • Additional studies in healthcare administration
  • Flexibility for patient care duties
  • Commitment to whole person well-being

Key Requirements

  • Associate degree required
  • Bachelor's degree preferred
  • 2+ years experience with conflict resolution preferred
  • Knowledge of Microsoft Office Suite required

Work Rights

Not specified

Tailored Resume

Cover Letter