Customer Service Representative

BMO

Niagara, Canada
Base: $34,750.00 - $44,900.00; bonus/equity: not s...
Exceptional customer service delivery
Identify customer needs
Provide financial guidance
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests for banking services, including handling transactions and inquiries, while offering advice on digital options.
  • Contributes to meeting branch business results and customer experience goals, while adhering to risk and compliance processes.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial guidance
  • Collaborate with BMO partners
  • Handle banking transactions
  • Digital and self-serve options advice
  • Risk and compliance adherence

Nice-to-have

  • Personalized customer experience
  • Creative problem-solving
  • Proactive customer engagement
  • Continuous improvement mindset
  • Adaptable to schedule changes

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal banking offers
  • Confident use of digital tools
  • Basic knowledge of sales and business banking solutions
  • Basic verbal and written communication skills
  • Basic organization skills
  • Basic collaboration and team skills

Work Rights

Not specified

Tailored Resume

Cover Letter