Coordenador De Atendimento (customer Service & Field Service)
Alfred Kaercher SE Co KG
Vinhedo, Brazil
On-site
Manage team of 15 analysts
Manage service order flow
Monitor operational kpis
Lead and motivate a team of 15 analysts, ensuring productivity and engagement while managing the flow of service orders and calls to ensure a fluid B2B customer journey
Job Summary
Lead and motivate a team of 15 analysts, ensuring productivity and engagement while managing the flow of service orders and calls to ensure a fluid B2B customer journey.
Act as a strategic interface between large accounts and the internal commercial team, managing the financial cell including invoicing for parts, services, and budgets via SAP.
Kärcher offers a WOW package including PLR, national health plan, dental, telemedicine, life insurance, internal restaurant, fuel voucher, and a comprehensive Well-being Program.
Matching Summary
Lead and motivate a team of 15 analysts, ensuring productivity and engagement while managing the flow of service orders and calls to ensure a fluid B2B customer journey.
Skills & Requirements
Must-have
Manage team of 15 analysts
Manage service order flow
Monitor operational KPIs
Interface with large accounts
Manage financial cell
SAP or Salesforce proficiency
Nice-to-have
Resilient and agile profile
Analytical and communicative balance
Technical English desirable
Key Requirements
University degree in Engineering, Administration or related