Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Exceptional customer service delivery
Front desk team training and development
Billing issue resolution expertise
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership, daily pay options, health insurance, and 401(k) matching.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.
Salary
Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) match, daily pay
Skills & Requirements
Must-have
Exceptional customer service delivery
Front desk team training and development
Billing issue resolution expertise
Member retention strategy execution
Facility cleanliness and safety monitoring
Nice-to-have
Empathy and solution-oriented mindset
Online reputation management skills
Ability to work in fast-paced environment
Strong organizational and multitasking skills
Passion for fitness industry culture
Key Requirements
CPR certification within 30 days of employment
Successful background check completion
Completion of EōS Ethos and Customer Service Training
Proven experience in customer service or frontline leadership