Superviseur, Service À La Clientèle / Guest Services Supervisor

JLL

Montreal, QC, Canada
Customer service team leadership
Gift card program administration
French fluency spoken and written
As Guest Services Supervisor, you will lead a dedicated team focused on delivering exceptional customer experiences at key shopping centres in Montreal

Job Summary

  • As Guest Services Supervisor, you will lead a dedicated team focused on delivering exceptional customer experiences at key shopping centres in Montreal.
  • You will manage staff scheduling, administer the gift card program, maintain retailer relationships, and collaborate with marketing to coordinate events.
  • The role empowers you to directly shape visitor experiences while developing and motivating your team to achieve operational excellence.

Matching Summary

As Guest Services Supervisor, you will lead a dedicated team focused on delivering exceptional customer experiences at key shopping centres in Montreal.

Skills & Requirements

Must-have

  • Customer service team leadership
  • Gift card program administration
  • French fluency spoken and written
  • Retail and hospitality experience
  • Budget and staff scheduling management
  • Conflict resolution skills

Nice-to-have

  • English fluency for external partners
  • Shopping centre operations knowledge
  • Advanced computer and management systems skills
  • Proactive and solution-focused attitude
  • Event coordination with marketing team
  • Flexibility to work evenings and holidays

Key Requirements

  • 3-5 years customer service experience
  • Minimum 2 years team supervision experience
  • Fluent French spoken and written
  • Experience developing full service programs
  • Ability to multi-task in fast-paced environment

Work Rights

Not specified

Tailored Resume

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