Service Support Manager

Freshfields

Starting monthly gross salary: €2,500; bonus/equit...
Fully remote
Itil principles (foundation level)
Itsm tools experience
Analytical mindset
You’ll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones

Job Summary

  • You’ll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones.
  • We’re committed to creating a workplace where everyone feels they belong.
  • When you join us, you’ll be part of a people-first culture that encourages growth, collaboration, and innovation.

Matching Summary

You’ll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones.

Salary

Starting Monthly Gross Salary: €2,500; Bonus/Equity: Annual performance bonus; Benefits: 6% monthly flex allowance, €8.50 daily meal allowance, extra days off, life assurance, up to 20 days paid leave for sickness or caring responsibilities, daily office refreshments, unlimited LinkedIn Learning access, well-being support, events and workshops, volunteering and charity opportunities

Skills & Requirements

Must-have

  • ITIL principles (Foundation level)
  • ITSM tools experience
  • analytical mindset
  • excellent communication skills
  • customer-first approach

Nice-to-have

  • customer insight practices
  • continuous improvement
  • collaborative team player

Key Requirements

  • ITIL Foundation level
  • ServiceNow experience
  • Experience with customer insight practices

Work Rights

Not specified

Tailored Resume

Cover Letter