Frontoffice Application Support & Training Specialist (m/w/d)
Julius Baer
Frankfurt am Main, Germany
First-level support for front office tools
Conduct user training and onboarding sessions
Execute test cases and validate functions
This role supports the global rollout of a new frontend tool for Relationship Managers within Julius Baer's strategic digitalization initiative
Job Summary
This role supports the global rollout of a new frontend tool for Relationship Managers within Julius Baer's strategic digitalization initiative.
The specialist acts as the primary point of contact for daily tool usage, handling navigation questions, workflow issues, and user feedback.
Key responsibilities include leading training sessions, participating in testing phases, and providing on-site floor support during the Go-Live period.
Matching Summary
This role supports the global rollout of a new frontend tool for Relationship Managers within Julius Baer's strategic digitalization initiative.
Skills & Requirements
Must-have
First-Level Support for Front Office Tools
Conduct User Training and Onboarding Sessions
Execute Test Cases and Validate Functions
Nice-to-have
Strong Service Orientation and Communication Skills
Experience with Private Banking Processes
Proactive Issue Escalation and Documentation
Key Requirements
Completed commercial training (ideally banking apprenticeship)