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The Service Delivery Manager at Acclivis Technologies and Solutions is responsible for overseeing and enhancing Workplace and End-User Computing service delivery operations in Singapore and Malaysia. The role requires strong leadership, technical expertise, and excellent stakeholder management to ensure service excellence and adherence to ITIL standards.
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Job Summary
The Service Delivery Manager leads end-to-end service delivery for Workplace and End-User Computing operations across Singapore and Malaysia.
This role requires managing support teams, ensuring adherence to ITIL best practices, and driving continuous improvement in service outcomes.
The position serves as the primary operational anchor for clients, responsible for incident management, stakeholder communication, and SLA compliance.
Matching Summary
Match Score: 75
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The Service Delivery Manager at Acclivis Technologies and Solutions is responsible for overseeing and enhancing Workplace and End-User Computing service delivery operations in Singapore and Malaysia. The role requires strong leadership, technical expertise, and excellent stakeholder management to ensure service excellence and adherence to ITIL standards.
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Skills & Requirements
Must-have
5-8 years IT service delivery experience
2-3 years leadership in multi-country operations
Strong understanding of ITIL processes
Experience with ServiceNow or equivalent ITSM tools
Workplace and EUC operations management
Nice-to-have
Microsoft 365 and Azure AD exposure
Background in ISP or telco service operations
Experience with workplace transformation initiatives