Customer Satisfaction Supervisor

Lithia & Driveway

Addison, TX, United States
Base: $50,000-75,000; bonus/equity: not specified;...
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3-5+ years of customer service leadership
Manage team hiring and performance
Resolve customer escalations
** Lithia & Driveway is seeking a Customer Satisfaction Supervisor in Addison, TX, to lead a team focused on enhancing customer experiences post-purchase. The ideal candidate will have strong customer service leadership skills, a sense of urgency, and a track record of process optimization. **

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring teams to deliver an unparalleled customer experience post-purchasing process.
  • This position requires taking ownership of customer requests and escalations while tenaciously following problems through to resolution.
  • The role offers competitive pay ranging from $50,000 to $75,000 along with comprehensive benefits including medical, dental, vision, and a 401(k) retirement plan.

Matching Summary

Match Score: 75

** Lithia & Driveway is seeking a Customer Satisfaction Supervisor in Addison, TX, to lead a team focused on enhancing customer experiences post-purchase. The ideal candidate will have strong customer service leadership skills, a sense of urgency, and a track record of process optimization. **

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, 401(k), Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • 3-5+ years of Customer Service Leadership
  • Manage team hiring and performance
  • Resolve customer escalations
  • Analyze service performance metrics
  • Maintain CRM and ERP data integrity

Nice-to-have

  • Sense of urgency and strategic thinking
  • Drive continuous process optimization
  • Strong client-facing communication skills
  • Partner with cross-functional groups
  • Adapt to change and take action

Key Requirements

  • High School diploma or Equivalent
  • 3-5+ years of Customer Service Leadership
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

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