Fnol Cabin Agent

AIG SEGUROS MEXICO S.A. DE C.V.

Mexico
Fnol claims and assistance
Customer service support
Register new claims
The FNOL Cabin Agent is tasked with gathering detailed information to provide the care of car accidents, personal accidents, business lines and multiple assistance

Job Summary

  • The FNOL Cabin Agent is tasked with gathering detailed information to provide the care of car accidents, personal accidents, business lines and multiple assistance.
  • The position is part of the Mexico Contact Center team, responsible for assisting our customers during a claim or who need assistance with a 24/7 service schedule, in accordance with local regulations and the criteria established by AIG guidelines.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

The FNOL Cabin Agent is tasked with gathering detailed information to provide the care of car accidents, personal accidents, business lines and multiple assistance.

Skills & Requirements

Must-have

  • FNOL Claims and Assistance
  • Customer service support
  • Register new claims
  • Policy validation and collection
  • Immediate attention to policyholders
  • Emergency care support

Nice-to-have

  • High empathy and listening skills
  • Efficient teamwork capacity
  • Proactivity
  • Willingness to learn
  • Culture of inclusion and belonging

Key Requirements

  • 1 year in customer support
  • Basic knowledge of insurance and claims
  • Flexibility for shift rotation
  • Microsoft Excel (High)

Work Rights

Not specified

Tailored Resume

Cover Letter