Learning Support & Development Specialist Ii

Embry-Riddle Aeronautical University

Daytona Beach, Florida, US
Base: $45,000-$50,000 annually; bonus/equity: not ...
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Canvas lms support experience
Tier 2 technical troubleshooting
Zoom and microsoft 365 proficiency
** Embry-Riddle Aeronautical University seeks a Learning Support & Development Specialist II for a full-time, in-person role in Daytona Beach, Florida. The ideal candidate will provide technical support for various academic technologies and contribute to enhancing the learning experience through innovative solutions. **

Job Summary

  • This role supports innovative teaching and learning technologies across Embry-Riddle's global network of campuses.
  • The specialist will provide Tier 2 and occasional Tier 3 technical support for Canvas LMS and third-party academic tools.
  • Employees receive comprehensive health benefits, 100% tuition coverage for degrees, and a 6% retirement contribution with no vesting period.

Matching Summary

Match Score: 75

** Embry-Riddle Aeronautical University seeks a Learning Support & Development Specialist II for a full-time, in-person role in Daytona Beach, Florida. The ideal candidate will provide technical support for various academic technologies and contribute to enhancing the learning experience through innovative solutions. **

Salary

Base: $45,000-$50,000 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 100% tuition coverage, 6% retirement match

Skills & Requirements

Must-have

  • Canvas LMS support experience
  • Tier 2 technical troubleshooting
  • Zoom and Microsoft 365 proficiency
  • Tableau data reporting skills
  • Power Automate workflow creation
  • HTML documentation maintenance

Nice-to-have

  • CSS and API integration knowledge
  • LTI integrations background
  • Higher education academic tech experience
  • Project management certification
  • Mentoring junior staff abilities

Key Requirements

  • Bachelor's degree in Computer Science or IT
  • 1-3 years of IT or eLearning support experience
  • Strong troubleshooting skills for software and hardware

Work Rights

Not specified

Tailored Resume

Cover Letter