Technical Support Specialist L1 – Security Products

Johnson Controls Inc

Orem, Utah, United States
Base: $52,000 - $66,000; bonus/equity: not specifi...
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Strong technical background or associative degree
Experience with hardware and software troubleshooting
Flexible m-f shift work availability
** Johnson Controls Inc. is seeking a Technical Support Specialist L1 for their Security Products division in Orem, Utah. The role involves providing technical support for various security products, requiring strong troubleshooting skills and technical knowledge. **

Job Summary

  • The Technical Support Specialist will conduct telephone support for the Qolsys, DSC, Sur-Gard, and C24 range of security products.
  • Johnson Controls offers a comprehensive benefits package including pension, medical, dental, and vision care available from day one.
  • This role requires flexible M-F shift work to provide customer support across all markets from 8am EST to 8pm EST.

Matching Summary

Match Score: 75

** Johnson Controls Inc. is seeking a Technical Support Specialist L1 for their Security Products division in Orem, Utah. The role involves providing technical support for various security products, requiring strong troubleshooting skills and technical knowledge. **

Salary

Base: $52,000 - $66,000; Bonus/Equity: Not specified; Benefits: Comprehensive package including pension, medical, dental, vision, and paid time off

Skills & Requirements

Must-have

  • Strong technical background or associative degree
  • Experience with hardware and software troubleshooting
  • Flexible M-F shift work availability
  • Strong English communication skills
  • Ability to resolve issues within SLA times

Nice-to-have

  • Previous technical support or fault-finding experience
  • Understanding of electronic security products
  • Fluency in French or Spanish languages
  • Knowledge of networking principles
  • Positive team-player attitude

Key Requirements

  • Associative Degree or equivalent preferred
  • M-F shift work required
  • Strong English verbal and written skills

Work Rights

Not specified

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