The Patient Experience Department is responsible for supporting a patient and family-centered culture and leading initiatives designed to evaluate and improve the patient experience
Job Summary
The Patient Experience Department is responsible for supporting a patient and family-centered culture and leading initiatives designed to evaluate and improve the patient experience.
The Patient & Family Relations Representative provides personalized guidance and support to ensure a positive patient and family experience from arrival to departure.
The Ohio State University Wexner Medical Center offers an array of retirement plan options, affordable health insurance, and paid vacation and sick leave.
Matching Summary
The Patient Experience Department is responsible for supporting a patient and family-centered culture and leading initiatives designed to evaluate and improve the patient experience.
Skills & Requirements
Must-have
Patient and family-centered culture
Patient experience measurement and strategy
Visitor management policies and procedures
Empathetic verbal communication
Conflict management skills
Nice-to-have
Customer service behaviors
First Impressions skills
Diplomacy
Service recovery approaches
Key Requirements
High school diploma
1 year customer service or patient relations experience