Director Of Product, Cx Product

Headway

New York, New York, United States
Base: $249,600 - $312,000; bonus/equity: eligible ...
On-site
8+ years product leadership experience
3+ years managing product managers
Ai-powered customer support products
Headway is building a new mental healthcare system to fix the barrier of insurance acceptance by automating admin work like credentialing and claims

Job Summary

  • Headway is building a new mental healthcare system to fix the barrier of insurance acceptance by automating admin work like credentialing and claims.
  • The Director of Product will build the CX product function from the ground up, owning the vision for AI-powered self-resolution and context-aware agent tooling.
  • The role offers competitive compensation ranging from $249,600 to $312,000 base salary plus equity, along with comprehensive benefits including therapy reimbursement and flexible PTO.

Matching Summary

Headway is building a new mental healthcare system to fix the barrier of insurance acceptance by automating admin work like credentialing and claims.

Salary

Base: $249,600 - $312,000; Bonus/Equity: Eligible for equity grant; Benefits: Medical, Dental, Vision, 401K, Therapy Reimbursement, Flexible PTO

Skills & Requirements

Must-have

  • 8+ years product leadership experience
  • 3+ years managing product managers
  • AI-powered customer support products
  • Multi-channel CX system scaling
  • Intelligent routing for personalized experiences

Nice-to-have

  • Experience in healthcare or insurance industries
  • Complex customer interaction background
  • Intersection of product and operations expertise

Key Requirements

  • 8+ years of product leadership experience
  • Minimum 3 years managing PMs
  • Track record of building CX/support products at scale

Work Rights

Not specified

Tailored Resume

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