Principal Professional Services Consultant

Genesys

Poland
Not specified (assumed hybrid or flexible based on industry norms).
8+ years professional consulting experience
Fluent in polish and english languages
Proficiency in german language mandatory
Genesys is seeking a Principal Professional Services Consultant in Poland to lead the design, implementation, and delivery of innovative AI-powered customer experience solutions. The role requires extensive consulting experience and proficiency in German, as well as a strong technical background in cloud technologies and customer experience platforms

Job Summary

  • This role serves as the lead technical architect for complex Genesys Cloud projects ensuring high-quality solution delivery for enterprise customers.
  • The position requires a blend of technical leadership and consultative expertise to align customer goals with Genesys' strategic vision.
  • Employees at Genesys enjoy the independence to make a larger impact on the company while working within a global team redefining customer engagement.

Matching Summary

Match Score: 85

Genesys is seeking a Principal Professional Services Consultant in Poland to lead the design, implementation, and delivery of innovative AI-powered customer experience solutions. The role requires extensive consulting experience and proficiency in German, as well as a strong technical background in cloud technologies and customer experience platforms.

Skills & Requirements

Must-have

  • 8+ years professional consulting experience
  • Fluent in Polish and English languages
  • Proficiency in German language mandatory
  • Genesys Cloud or similar CX platform expertise
  • Advanced cloud concepts and architecture understanding

Nice-to-have

  • Experience designing AI-powered customer solutions
  • Hands-on API development using JSON and JavaScript
  • Understanding of DevOps principles and CI/CD tools
  • Strong written and verbal communication skills
  • Ability to lead large-scale fast-paced technical projects

Key Requirements

  • Bachelor's degree in Computer Science or equivalent
  • Minimum 3 years with Genesys Cloud solutions
  • German language certification strongly preferred
  • Must be fluent in Polish and English
  • Occasional travel approximately 25%

Work Rights

Not specified

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