Primary location base pyy range: $158,400 usd - $2...
Fully remote
Customer experience strategy execution
Cross-functional stakeholder management
Executive readiness preparation
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments
Job Summary
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
This role was built for you if you think like a strategy consultant, execute like a seasoned operator, and communicate with c-level polish and precision.
The annualized base salary ranges for the primary location and any additional locations are listed below.
Matching Summary
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
Salary
Primary Location Base Pay Range: $158,400 USD - $237,600 USD; Additional US Location(s) Base Pay Range: $133,800 USD - $237,600 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants
Skills & Requirements
Must-have
Customer Experience strategy execution
cross-functional stakeholder management
executive readiness preparation
program strategy delivery plans
actionable insights and operating forums
Nice-to-have
curious minds and courageous collaborators
sun-drenched optimism and drive
integrity, empathy, and shared enthusiasm
passion for customer service
flexible and adaptable in ambiguous situations
Key Requirements
7+ years experience in business operations / strategy consulting
2+ years experience supporting enterprise-wide programs
Experience defining, designing, and implementing solutions
Proficient in project management and collaboration tools