Senior Policy Officer Ii

Hbinsurance

Customer service via email
Answer customer and agency questions
Process policy transactions
Provide customer service via email and answer questions regarding product, process, and policy for customers, underwriters, and agencies

Job Summary

  • Provide customer service via email and answer questions regarding product, process, and policy for customers, underwriters, and agencies.
  • Responsible for work allocation, monitoring, and reporting on new business, renewals, cancellations, and endorsements of transactions.
  • Ensure policies are followed, comply with legislations and company procedures, and maintain good working relationships with stakeholders.

Matching Summary

Provide customer service via email and answer questions regarding product, process, and policy for customers, underwriters, and agencies.

Skills & Requirements

Must-have

  • Customer service via email
  • Answer customer and agency questions
  • Process policy transactions
  • Monitor new business inflow
  • Adhere to legislations and policies
  • Maintain stakeholder relationships

Nice-to-have

  • Open minded and professional demeanor
  • Cooperate with other functions
  • QBE Cultural DNA adherence
  • Risk management practices

Key Requirements

  • Bachelor's Degree or equivalent
  • 0-1 year relevant experience
  • Proficient verbal and written communication
  • Proficiency in MS tools
  • Customer service focus
  • Keen to details
  • Administration and Organisation Skills
  • Ability to multi task
  • Problem-solving skills
  • Analytical and research skills

Work Rights

Not specified

Tailored Resume

Cover Letter