Payments Business Analyst, Iesp Pbo Latam

Amazon

Brazil
On-site
Operational excellence
Data driven analysis
Customer pain points
Amazon is seeking a Payments Business Analyst for its PIKE team in Brazil, responsible for enhancing customer experience in payments through data analysis and operational excellence. The role involves identifying and resolving operational issues, driving process improvements, and collaborating with various stakeholders to automate workflows

Job Summary

  • Drive operational excellence to improve the customer experience across global payments products by utilizing data-driven analysis and documentation.
  • Identify, execute, and drive projects with internal and external business partners to automate or improve business processes, owning operational issues from individual tickets to large-scale events.
  • Translate complex business problem statements into requirements, enable automated operational solutions at scale, and derive recommendations that significantly impact departments or change existing processes.

Matching Summary

Match Score: 85

Amazon is seeking a Payments Business Analyst for its PIKE team in Brazil, responsible for enhancing customer experience in payments through data analysis and operational excellence. The role involves identifying and resolving operational issues, driving process improvements, and collaborating with various stakeholders to automate workflows.

Skills & Requirements

Must-have

  • operational excellence
  • data driven analysis
  • customer pain points
  • business process automation
  • payments subject matter expert
  • operational performance reporting

Nice-to-have

  • seamless payments experience
  • deep dive into system workflows
  • proactive stakeholder engagement
  • communication of complex insights

Key Requirements

  • Experience with payments and operations support workflows
  • Ability to make changes to large customer impacting workflows
  • Experience managing project timelines and deliverables

Work Rights

Not specified

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