Base: $63,496 - $79,369; bonus/equity: not specifi...
Onsite (must be within a safe driving distance from new philadelphia, ohio)
Bachelor's degree or equivalent experience
2-6 years customer service in technical environment
Valid driver's license required
American Electric Power is seeking a Business Services Account Manager Associate to manage relationships with commercial and industrial customers, ensuring high levels of customer satisfaction and effective energy service delivery. The ideal candidate should possess strong customer service skills and a foundational understanding of electrical systems, along with a willingness to learn and adapt
Job Summary
The role serves as the primary point of contact for large and medium-sized commercial and industrial customers to ensure high levels of customer satisfaction.
Candidates will be responsible for managing a portfolio of 300-600 accounts while providing consultation on energy products, services, and cost reduction strategies.
The position offers a competitive salary range of $63,496 to $79,369 along with a comprehensive benefits package supporting employee well-being.
Matching Summary
Match Score: 75
American Electric Power is seeking a Business Services Account Manager Associate to manage relationships with commercial and industrial customers, ensuring high levels of customer satisfaction and effective energy service delivery. The ideal candidate should possess strong customer service skills and a foundational understanding of electrical systems, along with a willingness to learn and adapt.
Salary
Base: $63,496 - $79,369; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package included
Skills & Requirements
Must-have
Bachelor's degree or equivalent experience
2-6 years customer service in technical environment
Valid driver's license required
Microsoft Office proficiency required
24/7 availability for customers
Nice-to-have
Certified Energy Manager (CEM) certification preferred
Strong problem-solving skills
Proactive relationship building mindset
Interest in energy management tariffs
Willingness to relocate near New Philadelphia
Key Requirements
Bachelor's degree in Business, Finance, Marketing, Engineering, or Industrial Technology
Associate Degree with 4 years technical customer service experience
High school diploma with 6 years technical customer service experience