Solution Architect (cxone)

Capgemini

Cincinnati, US
Base: $150,000-$162,000; bonus/equity: variable in...
On-site
10 to 15 years ccaas architecture experience
Hands-on nice cxone platform expertise
Ivr and customer journey design skills
The role involves owning the complete IVR customer journey and designing scalable, secure cloud architectures for leading organizations

Job Summary

  • The role involves owning the complete IVR customer journey and designing scalable, secure cloud architectures for leading organizations.
  • Candidates will lead customer workshops to gather requirements and propose best-fit CCaaS solutions across multiple platforms.
  • Capgemini offers a comprehensive benefits package including paid time off, medical coverage, and retirement savings plans.

Matching Summary

The role involves owning the complete IVR customer journey and designing scalable, secure cloud architectures for leading organizations.

Salary

Base: $150,000-$162,000; Bonus/Equity: Variable incentives, bonuses, or commissions may apply; Benefits: Comprehensive package including PTO, medical, dental, vision, 401(k), life insurance

Skills & Requirements

Must-have

  • 10 to 15 years CCaaS architecture experience
  • Hands-on NICE CXone platform expertise
  • IVR and customer journey design skills
  • WFM solution architecture knowledge
  • REST/API integration with CRM systems
  • Cloud platform understanding AWS Azure GCP

Nice-to-have

  • NICE CXone certification preferred
  • AI-driven contact center capabilities exposure
  • Quality Management system familiarity
  • Agile delivery and Jira experience
  • Genesys Cloud or Amazon Connect background

Key Requirements

  • 10 to 15 years of Contact Center architecture experience
  • Strong expertise in NICE CXone, Genesys Cloud, Amazon Connect, or Microsoft CCaaS
  • Solid understanding of cloud security and data privacy compliance

Work Rights

Not specified

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