Csm Retention Specialist - 1 Year Ftc

ABC Fitness

Unknown
Fully remote
Retention-focused customer success
Managing risk pipeline
Executing save strategies
This role is critical to ABC’s growth and offers the opportunity to shape our retention strategy while directly impacting revenue performance

Job Summary

  • This role is critical to ABC’s growth and offers the opportunity to shape our retention strategy while directly impacting revenue performance.
  • At ABC Fitness, we don’t just build technology—we build communities and transform lives.
  • We offer a purpose-led company culture with flexible PTO, parental and pawternity leave, health reimbursements, and mental health support.

Matching Summary

This role is critical to ABC’s growth and offers the opportunity to shape our retention strategy while directly impacting revenue performance.

Skills & Requirements

Must-have

  • Retention-focused customer success
  • Managing risk pipeline
  • Executing save strategies
  • Negotiating renewals
  • Handling objections
  • Cross-functional collaboration

Nice-to-have

  • High emotional intelligence
  • Growth mindset culture
  • Coachability and resilience
  • Health and fitness industry experience
  • Managing high-volume portfolios

Key Requirements

  • Bachelor’s degree
  • 3+ years relevant experience
  • 2+ years SaaS Account Management or Customer Success
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter