Technology Support And Training Associate

LAGOS

Philadelphia, PA, United States
On-site
2-4 years end-user technical support experience
Strong microsoft 365 applications knowledge
Windows and macos environment troubleshooting
This role delivers high-touch, white-glove end-user support and training to ensure employees effectively use technology

Job Summary

  • This role delivers high-touch, white-glove end-user support and training to ensure employees effectively use technology.
  • The position combines hands-on technical troubleshooting with user enablement, emphasizing exceptional service and clear communication.
  • Candidates will be responsible for building user confidence through coaching, creating documentation, and reducing recurring technical issues.

Matching Summary

This role delivers high-touch, white-glove end-user support and training to ensure employees effectively use technology.

Skills & Requirements

Must-have

  • 2-4 years end-user technical support experience
  • Strong Microsoft 365 applications knowledge
  • Windows and macOS environment troubleshooting
  • Clear communication with non-technical users
  • Ticketing system management and triage

Nice-to-have

  • Experience supporting NetSuite ERP systems
  • Familiarity with retail point-of-sale systems
  • Proven ability to create training documentation
  • Background in process improvement initiatives
  • Exposure to AI tools and modern workflows

Key Requirements

  • 2–4 years of desktop technical support experience
  • Strong working knowledge of Outlook and Teams
  • Experience with Windows and macOS environments

Work Rights

Not specified

Tailored Resume

Cover Letter