Online system troubleshooting and issue resolution
Diagnose hardware and software problems
Provide complete customer support and resolution of technical issues, including active, online system troubleshooting and issue resolution for Cordant hardware, software, Cloud computing, IoT, and services products
Job Summary
Provide complete customer support and resolution of technical issues, including active, online system troubleshooting and issue resolution for Cordant hardware, software, Cloud computing, IoT, and services products.
Work hand in hand with customers, sales, services, and engineering to solve complex technical issues and utilize modern case logging tools to ensure proper case tracking and timely case closure.
Baker Hughes invests in the health and well-being of its workforce, trains and rewards talent, and develops leaders at all levels to bring out the best in each other.
Matching Summary
Provide complete customer support and resolution of technical issues, including active, online system troubleshooting and issue resolution for Cordant hardware, software, Cloud computing, IoT, and services products.
Skills & Requirements
Must-have
Cordant hardware, software, Cloud computing, IoT
online system troubleshooting and issue resolution
diagnose Hardware and Software problems
machinery operation and controls, DCS, SCADA
machinery protection, management and condition monitoring systems
Nice-to-have
highly motivated, creative individual
passionate about sales and proposals
work remotely, independently
team player-working closely with product line
Key Requirements
10+ years of practical field, engineering, product sustaining, and/or equivalent experience
Bachelor's degree in STEM Field
Strong written and verbal communication skills in English