Service Coördinator Fsm

Kone Corporation

Den Haag, Netherlands
Market conform salary; not specified; benefits: 41...
Hybrid
Strong organizational and communication skills
Experience with customer contact
Proficiency in ms office
The role serves as the link between customers, technicians, and field managers to ensure smooth operations from planned maintenance to emergency repairs

Job Summary

  • The role serves as the link between customers, technicians, and field managers to ensure smooth operations from planned maintenance to emergency repairs.
  • Responsibilities include real-time monitoring of technician schedules and optimizing daily planning using AI-driven FSM tools.
  • The company offers a hybrid working model across The Hague, Ede, or home, along with 41 vacation days and a lease-a-bike scheme.

Matching Summary

The role serves as the link between customers, technicians, and field managers to ensure smooth operations from planned maintenance to emergency repairs.

Salary

Market conform salary; Not specified; Benefits: 41 vacation days; Lease a Bike; Insurance discounts; Gym discount

Skills & Requirements

Must-have

  • Strong organizational and communication skills
  • Experience with customer contact
  • Proficiency in MS Office
  • MBO-4 work and thinking level
  • Full-time availability (40 hours)

Nice-to-have

  • Experience with Salesforce
  • Positive service-oriented attitude
  • Ability to use AI for planning
  • Stress-resistant with priority focus

Key Requirements

  • MBO-4 education level
  • Full-time availability (40 hours)
  • Customer contact experience

Work Rights

Not specified

Tailored Resume

Cover Letter