Visionfund is seeking an IT Incident & Technical Support Engineer to manage incident processes and provide Level 2 technical support, focusing on improving service delivery for end users. The role requires strong technical expertise in ITIL best practices, Windows OS, and Microsoft 365, and demands fluency in both English and French
Job Summary
The IT Incident & Technical Support Engineer (Level 2) is responsible for orchestrating the global incident management lifecycle while delivering advanced technical administration services to end users.
This dual-capacity role ensures rapid restoration of critical services through end-to-end incident coordination and elevates user productivity by performing Level 2 support tasks.
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life.
Matching Summary
Match Score: 85
Visionfund is seeking an IT Incident & Technical Support Engineer to manage incident processes and provide Level 2 technical support, focusing on improving service delivery for end users. The role requires strong technical expertise in ITIL best practices, Windows OS, and Microsoft 365, and demands fluency in both English and French.
Skills & Requirements
Must-have
End-to-end incident management
Level 2 technical support
Microsoft 365 administration
Active Directory management
ITIL best practices
Nice-to-have
Stakeholder communication
Root-cause analysis
Knowledge article development
Customer-first orientation
Key Requirements
Bachelor's or Master's degree
Fluent in English and French
ITIL Foundation certification
Expertise in Windows OS, Microsoft 365, Active Directory