The role is central to operating a robust and consistent IT Service Delivery capability by consolidating outsourced service providers
Job Summary
The role is central to operating a robust and consistent IT Service Delivery capability by consolidating outsourced service providers.
Responsibilities include overseeing daily service performance, ensuring compliance with security standards, and driving measurable improvements in incident resolution times.
Diageo offers an inclusive culture celebrating diversity and flexibility to support employee wellbeing and work-life balance.
Matching Summary
The role is central to operating a robust and consistent IT Service Delivery capability by consolidating outsourced service providers.
Skills & Requirements
Must-have
8 years IT Service Management experience
ITIL v4 practical application knowledge
AMS or Infrastructure vendor management
SLA and KPI governance expertise
Continual Service Improvement (CSI) implementation