Global Hosting Services - Service Manager

UNYCC

Fully remote
7 years it experience
3 years it service management
Cloud infrastructure fundamentals
The Service Manager ensures new cloud services and major enhancements meet operational readiness standards across global hosting centers

Job Summary

  • The Service Manager ensures new cloud services and major enhancements meet operational readiness standards across global hosting centers.
  • This role bridges Product, Engineering, Operations, and stakeholders to translate business requirements into actionable operational specifications.
  • Candidates must demonstrate the ability to drive end-to-end operationalization while maintaining strict adherence to PwC Technology ITSM processes.

Matching Summary

The Service Manager ensures new cloud services and major enhancements meet operational readiness standards across global hosting centers.

Skills & Requirements

Must-have

  • 7 years IT experience
  • 3 years IT Service Management
  • Cloud infrastructure fundamentals
  • Azure AWS GCP knowledge
  • ITIL process experience

Nice-to-have

  • SAFe or Agile framework
  • ServiceNow platform experience
  • PMP certification preferred
  • Strong communication skills
  • Remote work capability

Key Requirements

  • Bachelor's degree in IT or related field
  • ITIL certification preferred
  • Azure Fundamentals certification preferred
  • Experience with multiple ITIL processes
  • Proven analytical and leadership skills

Work Rights

Not specified

Tailored Resume

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