Guest Service Executive

VILLAGE HOTEL ALBERT COURT

Singapore, Singapore
Not specified
Handle telephone calls within three rings
Manage guest complaints promptly
Ensure room security and fire procedures
The Village Hotel Albert Court is seeking a Guest Service Executive to provide efficient and courteous service to guests, handle inquiries, and manage complaints. The ideal candidate should have a positive attitude, experience in hospitality, and the ability to work in rotating shifts

Job Summary

  • The role requires providing courteous and efficient service while handling guest requests and complaints promptly.
  • Employees must be familiar with all room types, rates, and hotel facilities to accurately inform guests.
  • Staff are responsible for ensuring guest room security, adhering to emergency procedures, and encouraging safe deposit box usage.

Matching Summary

Match Score: 75

The Village Hotel Albert Court is seeking a Guest Service Executive to provide efficient and courteous service to guests, handle inquiries, and manage complaints. The ideal candidate should have a positive attitude, experience in hospitality, and the ability to work in rotating shifts.

Skills & Requirements

Must-have

  • Handle telephone calls within three rings
  • Manage guest complaints promptly
  • Ensure room security and fire procedures
  • Upsell room types and rates effectively
  • Maintain professional communication with staff

Nice-to-have

  • Positive attitude and outgoing personality
  • Good public relations skills
  • Previous hospitality experience preferred
  • Opera software knowledge advantageous

Key Requirements

  • Minimum GCE 'O' Level education
  • Ability to perform rotating shifts
  • Previous experience in hospitality industry

Work Rights

Not specified

Tailored Resume

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