Not specified (likely in-office based on location)
Strong customer service orientation
Effective verbal and written communication
Ability to work in fast-paced environment
Concentrix is seeking a Customer Service Advisor for their Spark Place location in Cubao, Quezon City, to provide customer support through various communication channels. The ideal candidate should have a high school diploma, some customer service experience, and strong communication skills, with the ability to work in a fast-paced environment
Job Summary
The role involves interfacing with customers through inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services.
Employees must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and building rapport with customers.
The position requires maintaining accurate work documentation, tracking information in databases, and potentially offering additional products or services.
Matching Summary
Match Score: 75
Concentrix is seeking a Customer Service Advisor for their Spark Place location in Cubao, Quezon City, to provide customer support through various communication channels. The ideal candidate should have a high school diploma, some customer service experience, and strong communication skills, with the ability to work in a fast-paced environment.
Skills & Requirements
Must-have
Strong customer service orientation
Effective verbal and written communication
Ability to work in fast-paced environment
Basic computer navigation skills
Tolerance for repetitive work
Nice-to-have
Demonstrate empathy with customers
Flexible and adapt to changes quickly
Team player with independent work ability
Patience in all contact situations
Multi-tasking capabilities
Key Requirements
High school diploma preferred
Three to six months of relevant experience preferred