Cloud It Analyst, Senior

Epicor

Bracknell, United Kingdom
**
Microsoft azure environments
Windows server troubleshooting
Remote desktop services (rds)
** Epicor is seeking a Senior Cloud IT Analyst to support and troubleshoot complex infrastructure and application issues within Azure environments. The ideal candidate will have extensive technical expertise, excellent communication skills, and the ability to work collaboratively in a hybrid work environment. **

Job Summary

  • We are seeking a technically strong, customer-facing Cloud Reliability Analyst who can work directly with end users while also diagnosing and resolving complex infrastructure and application issues.
  • The ideal candidate combines hands-on cloud and systems expertise with strong ownership, sound judgment, and a proactive mindset.
  • At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.

Matching Summary

Match Score: 75

** Epicor is seeking a Senior Cloud IT Analyst to support and troubleshoot complex infrastructure and application issues within Azure environments. The ideal candidate will have extensive technical expertise, excellent communication skills, and the ability to work collaboratively in a hybrid work environment. **

Skills & Requirements

Must-have

  • Microsoft Azure environments
  • Windows Server troubleshooting
  • Remote Desktop Services (RDS)
  • FSLogix
  • IIS
  • Active Directory
  • SQL Server
  • multi-tier application environments
  • application logs
  • Windows event logs
  • SQL logs
  • production environments monitoring
  • incident response
  • automation scripting
  • performance tuning
  • AI-assisted troubleshooting tools

Nice-to-have

  • customer-facing communication
  • proactive mindset
  • collaboration with development teams
  • subject matter expert
  • strategic planning sessions
  • AWS or similar cloud platforms
  • networking fundamentals
  • identity-integrated applications
  • Azure monitoring tools
  • ARM/Bicep
  • Terraform
  • capacity planning
  • resource optimization
  • SLA-driven environments
  • influencing skills
  • prioritization skills

Key Requirements

  • 5+ years of relevant IT experience
  • 2+ years supporting cloud-hosted production environments
  • Bachelor’s degree in IT, Computer Science, or equivalent practical experience

Work Rights

Not specified

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