Remote Response Associate, Roadside Assistance

Agero

Clarksville, TN, US
**
Handle inbound emergency calls
Dispatch service providers
Calm empathetic guidance
** Agero is seeking Remote Response Associates to provide customer service support for roadside assistance situations. The role involves managing high-stress emergencies with empathy and efficiency, ensuring customers feel safe and supported. **

Job Summary

  • Agero is the #1 B2B provider of digital driver assistance services with over 150 million vehicle coverage points.
  • Response Associates serve as the first point of contact for customers experiencing vehicle breakdowns or emergencies.
  • The role requires managing high-stress situations with calm, empathetic guidance while coordinating rapid dispatch of tow trucks.

Matching Summary

Match Score: 75

** Agero is seeking Remote Response Associates to provide customer service support for roadside assistance situations. The role involves managing high-stress emergencies with empathy and efficiency, ensuring customers feel safe and supported. **

Skills & Requirements

Must-have

  • Handle inbound emergency calls
  • Dispatch service providers
  • Calm empathetic guidance
  • Quick decision making under pressure

Nice-to-have

  • Experience in high-stress environments
  • Strong communication skills
  • Ability to work flexible shifts

Work Rights

Not specified

Tailored Resume

Cover Letter