Customer Service Specialist - (german Bilingual)

Abbott

Taguig City, Philippines
Fluency in german language required
2-3 years customer service experience
Night shift availability required
This role serves as the primary liaison between customers and Abbott Rapid Diagnostics to resolve service inquiries and manage order fulfillment

Job Summary

  • This role serves as the primary liaison between customers and Abbott Rapid Diagnostics to resolve service inquiries and manage order fulfillment.
  • The position requires fluency in German and proficiency in handling credits, returns, and billing blocks within a night shift environment.
  • Candidates must possess at least a Bachelor's degree and demonstrate strong time management skills while utilizing systems like SAP and SharePoint.

Matching Summary

This role serves as the primary liaison between customers and Abbott Rapid Diagnostics to resolve service inquiries and manage order fulfillment.

Skills & Requirements

Must-have

  • Fluency in German language required
  • 2-3 years customer service experience
  • Night shift availability required
  • Proficient in MS Office applications
  • Strong keyboarding and typing skills

Nice-to-have

  • Knowledge of SAP or ERP applications
  • Experience with order fulfillment processes
  • Ability to work independently and on a team
  • Proactive problem-solving approach
  • Familiarity with quality system processes

Key Requirements

  • Minimum 2-3 years related field experience
  • College/Bachelor's Degree required
  • Fluency in German language mandatory

Work Rights

Not specified

Tailored Resume

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