Customer Service Executive

HANDPHONESHOP PTE. LTD.

Singapore
Shift work (5 days a week, including weekends/public holidays)
2 years customer service experience
Fluent english conversation skills
Willingness to work shifts including weekends
HANDPHONESHOP PTE. LTD. is seeking a Customer Service Executive to provide excellent service to customers both in-person and through various communication channels. The ideal candidate should have experience in customer service, especially in the telecommunications industry, and must be willing to work on a shift schedule, including weekends and public holidays

Job Summary

  • The role involves providing excellent customer service to walk-in customers and handling inquiries via telephone, email, and live chat.
  • Candidates must be able to identify cross-sell opportunities and escalate unresolved issues to higher levels effectively.
  • The position requires working on a 5-day week schedule with shifts ending as late as 10 PM, including weekends and public holidays.

Matching Summary

Match Score: 85

HANDPHONESHOP PTE. LTD. is seeking a Customer Service Executive to provide excellent service to customers both in-person and through various communication channels. The ideal candidate should have experience in customer service, especially in the telecommunications industry, and must be willing to work on a shift schedule, including weekends and public holidays.

Skills & Requirements

Must-have

  • 2 years customer service experience
  • Fluent English conversation skills
  • Willingness to work shifts including weekends

Nice-to-have

  • Telecommunication industry background
  • Order processing experience
  • After-service support experience
  • Excellent negotiation skills
  • Team player with independent work ability

Key Requirements

  • At least 2 years of customer service-related experience
  • Fluent English proficiency required
  • Shift work availability including weekends

Work Rights

Not specified

Tailored Resume

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