Head Of Service Intelligence

Roche

Indianapolis, Indiana, United States
Base: $137,200-254,800 usd annually; bonus: discre...
8 years experience in diagnostics or medical device industry
5 years people leadership experience
Salesforce fsm product ownership
This role serves as the strategic bridge between data, people, and performance to ensure decisions across the Roche Support Network are informed by accurate intelligence

Job Summary

  • This role serves as the strategic bridge between data, people, and performance to ensure decisions across the Roche Support Network are informed by accurate intelligence.
  • The leader will act as a local product owner for Salesforce FSM, ensuring seamless integration and adoption across field and depot service teams while partnering with IT to optimize system architecture.
  • Roche offers a culture that encourages personal expression and open dialogue, allowing employees to thrive both personally and professionally while contributing to a healthier future.

Matching Summary

This role serves as the strategic bridge between data, people, and performance to ensure decisions across the Roche Support Network are informed by accurate intelligence.

Salary

Base: $137,200-254,800 USD annually; Bonus: Discretionary annual bonus available based on performance; Benefits: Eligible for company benefits package

Skills & Requirements

Must-have

  • 8 years experience in Diagnostics or Medical Device Industry
  • 5 years people leadership experience
  • Salesforce FSM product ownership
  • SAP service and logistics module expertise
  • Data governance and single source of truth architecture

Nice-to-have

  • Lean Six Sigma Green or Black Belt certification
  • Master's degree in Data Analytics or MBA
  • Project management certification
  • Experience with predictive and prescriptive analytics
  • Global matrix environment stakeholder influence

Key Requirements

  • Bachelor's degree required
  • 8+ years in Diagnostics/Medical Device/Life Sciences
  • 5+ years in people leadership
  • ISO 13485 and FDA regulatory compliance knowledge
  • On-site presence in Indianapolis, IN required

Work Rights

Not specified

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