Service Advisor

Sime Darby Industrial Sdn Bhd

Bintulu, Sarawak, Malaysia
Lead and supervise field mechanics
Plan and schedule manpower and resources
Primary customer contact
Lead, supervise, and coach field mechanics to deliver timely, high-quality service

Job Summary

  • Lead, supervise, and coach field mechanics to deliver timely, high-quality service.
  • Serve as the primary customer contact, confirming service details and managing requests.
  • Track and analyze service performance metrics and implement improvement actions.

Matching Summary

Lead, supervise, and coach field mechanics to deliver timely, high-quality service.

Skills & Requirements

Must-have

  • Lead and supervise field mechanics
  • Plan and schedule manpower and resources
  • Primary customer contact
  • Monitor job progress and resolve conflicts
  • Track service performance metrics
  • Manage warranty claims

Nice-to-have

  • Knowledge of safety protocols
  • Contamination control knowledge
  • Data analysis for performance improvement

Key Requirements

  • Diploma with minimum 4 years experience
  • SPM with minimum 8 years experience
  • Strong leadership, planning, and organizational skills
  • Excellent communication and customer service skills
  • Experience handling warranty claims and service documentation

Work Rights

Not specified

Tailored Resume

Cover Letter