Cloud Contact Center Sr Manager - Mexico

Accenture

Mexico
12+ years cloud contact center experience
Genesys amazon connect google ccai expertise
Ai chatbot and virtual assistant design
This role involves providing transformation services to help clients optimize marketing, commerce, and customer service strategies

Job Summary

  • This role involves providing transformation services to help clients optimize marketing, commerce, and customer service strategies.
  • The position requires designing and implementing AI chatbots and defining comprehensive digital roadmaps for cloud contact center platforms.
  • Candidates will manage small teams or work efforts while adapting methods to solve moderately complex problems within a global consulting network.

Matching Summary

This role involves providing transformation services to help clients optimize marketing, commerce, and customer service strategies.

Skills & Requirements

Must-have

  • 12+ years Cloud Contact Center experience
  • Genesys Amazon Connect Google CCAI expertise
  • AI chatbot and virtual assistant design
  • Contact center of the future strategy
  • Digital roadmap integration

Nice-to-have

  • Speech analytics tools proficiency
  • KPI benchmarking and assessment
  • Global team collaboration experience
  • Accelerator and Point of View creation
  • MBA from tier 1 institute

Key Requirements

  • Bachelor's degree required
  • 12+ years in Cloud Contact Center platforms
  • Experience with Genesys, Amazon Connect, or similar
  • MBA from tier 1 institute highly desirable

Work Rights

Not specified

Tailored Resume

Cover Letter